Klarna FAQs

About Klarna

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment when you choose Klarna at checkout. Klarna offers smooth and flexible payment options to over 200,000 online stores worldwide, with more than 90 million consumers trusting Klarna to handle their payments securely.

At Clarindon Jewellers, Klarna allows you to shop for luxury jewellery and watches with added flexibility and peace of mind.

Important Information

Klarna’s Pay in 3 and Pay in 30 Days options are unregulated credit agreements.

Borrowing more than you can afford or paying late may negatively impact your financial situation and your ability to obtain credit in the future.

  • 18+, UK residents only

  • Subject to status

  • Late fees may apply

  • Terms and conditions apply

Full Klarna terms can be found here:
https://www.klarna.com/uk/terms-and-conditions/

Klarna – Pay Later in 30 Days

Pay Later in 30 Days allows you to receive your order before making payment, giving you time to decide before you pay.

How does Pay Later in 30 Days work?

Once your order with Clarindon Jewellers is confirmed, Klarna will send you an email within two days with payment instructions. You then have 30 days from dispatch to pay for your order.

You can complete your payment online at your convenience using the Klarna app or by logging into
www.klarna.com/uk. There is no additional cost when payments are made on time.

Am I eligible for Pay Later in 30 Days?

  • You must be 18 or over

  • Approval is subject to Klarna’s assessment of your circumstances

  • Using Pay Later in 30 Days does not affect your credit rating

Each order is assessed individually, and availability may vary.

Will a credit check take place?

Klarna may carry out a soft credit check (also known as an unrecorded enquiry). This does not affect your credit score and is only visible to you and Klarna.

Clarindon Jewellers does not carry out credit checks for Klarna payments.

What happens if I return or cancel my order?

Once Clarindon Jewellers confirms your cancellation or return, Klarna will update or cancel your statement accordingly. Refunds or adjustments will be reflected in the Klarna app.

What happens if I don’t pay on time?

Klarna will remind you before payment is due via email or the Klarna app. If payment is not made, you may be restricted from using Klarna services in the future, and in rare cases, Klarna may involve a debt collection agency as a last resort.

Klarna – Pay in 3 Interest-Free Instalments

Pay in 3 allows you to spread the cost of your purchase over three equal interest-free instalments.

How does Pay in 3 work?

  • The first payment is taken when your order is confirmed

  • The second payment is taken 30 days later

  • The third payment is taken 60 days later

Payments are automatically collected from the debit or credit card you provide at checkout. You can monitor all payments in the Klarna app.

Am I eligible for Pay in 3?

  • You must be 18 or over

  • Approval is subject to Klarna’s assessment

  • Klarna may carry out a soft credit check

Availability may vary depending on order value and other factors.

What happens if I return my order?

Once Clarindon Jewellers confirms the return, Klarna will cancel future payments and refund any instalments already taken. All updates will appear in the Klarna app.

Is my payment information safe?

Yes. All payment information is processed securely by Klarna. Clarindon Jewellers does not store or have access to your card details. Transactions are protected using industry-standard security protocols.

Can I pay early?

Yes. You can pay off your balance early at any time via the Klarna app or by logging into www.klarna.com/uk.

Need Help With Klarna?

You can view all Klarna purchases, payment schedules and updates via the Klarna app or at
www.klarna.com/uk.

For further assistance, visit Klarna Customer Service, where you’ll find FAQs, live chat and telephone support.