Frequently Asked Questions
What does Clarindon Jewellers specialise in?
Clarindon Jewellers specialises in fine jewellery and luxury watches, offering carefully curated collections designed for quality, craftsmanship, and lasting style. Our collections include diamond jewellery, gemstone pieces, engagement rings, gold jewellery, and luxury timepieces from respected watchmakers. With over 35 years of combined experience, our team provides professional guidance to help customers select jewellery and watches with confidence.
Are your watches and jewellery genuine?
Yes. All jewellery and watches supplied by Clarindon Jewellers are 100% genuine and carefully sourced through trusted suppliers and authorised channels where applicable. Each item is inspected before sale to ensure authenticity, quality, and manufacturer support where available.
Do your watches come with manufacturer warranties?
Many watches supplied by Clarindon Jewellers include official manufacturer warranties, depending on the brand and model. These warranties provide reassurance that your timepiece is supported for servicing and repairs through the manufacturer’s authorised network.
How much should you spend on an engagement ring?
The amount spent on an engagement ring varies depending on personal preferences, budget, and the style of ring chosen. Traditionally, engagement rings are viewed as meaningful and lasting purchases, often reflecting the significance of the proposal. Many customers focus on choosing a ring that combines beautiful design, high-quality craftsmanship, and a diamond or gemstone that suits their partner’s style, rather than focusing solely on price. Our specialists are always happy to guide customers through engagement ring options to find the perfect balance of quality and value.
What are the 4Cs of diamonds?
The 4Cs of diamonds are the internationally recognised standards used to evaluate diamond quality. These include cut, colour, clarity, and carat weight.
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Cut refers to how well a diamond reflects light and creates brilliance.
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Colour measures how colourless the diamond appears.
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Clarity refers to natural inclusions within the diamond.
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Carat weight measures the size of the diamond.
Understanding the 4Cs helps customers choose diamonds that offer the best balance of beauty and value.
What diamond shape looks the biggest?
Certain diamond shapes appear larger than others of the same carat weight. Shapes such as oval, marquise, pear, and emerald cut diamonds often appear larger because they have elongated surface areas. The round brilliant cut remains the most popular diamond shape due to its exceptional brilliance and sparkle.
What is the most popular engagement ring style?
The solitaire engagement ring remains the most classic and popular design. This style features a single centre diamond mounted on a simple band, allowing the diamond to be the main focus. Other popular engagement ring styles include halo rings, three-stone rings, and vintage-inspired designs.
What finger does an engagement ring go on?
In the UK and many other countries, engagement rings are traditionally worn on the fourth finger of the left hand, often referred to as the “ring finger.” After marriage, the wedding ring is usually worn alongside the engagement ring on the same finger.
How do I find out my ring size?
Ring size can be measured by a professional jeweller using specialised ring sizing tools. If the ring is intended as a surprise, it may be possible to borrow a ring already worn by the recipient or discreetly ask a close friend or family member for guidance. Many engagement rings can also be resized if necessary.
Can engagement rings be resized?
Yes. Most engagement rings can be resized by a professional jeweller to achieve a comfortable and secure fit. The ability to resize depends on the ring design, metal type, and gemstone setting. Our team can advise on resizing options where required.
How often should jewellery be cleaned?
Jewellery should be cleaned periodically to maintain its brilliance and appearance. Everyday wear can cause jewellery to accumulate oils, dust, and residue. Regular gentle cleaning helps keep jewellery looking its best.
How do you clean diamond jewellery at home?
Diamond jewellery can often be cleaned at home using warm water, mild soap, and a soft toothbrush. Gently brushing the jewellery helps remove residue behind the diamond and within the setting. After cleaning, rinse thoroughly and dry with a soft cloth.
Can you shower with jewellery on?
It is generally recommended to remove jewellery before showering. Soaps, shampoos, and lotions can leave residue on gemstones and metals, which may reduce brilliance over time.
How should jewellery be stored?
Jewellery should be stored separately in soft-lined compartments or jewellery pouches to prevent scratching. Diamonds are extremely hard and can scratch other jewellery pieces if stored together.
Do you sell luxury watches?
Yes. Clarindon Jewellers offers a curated selection of luxury watches from respected watchmakers, combining craftsmanship, engineering excellence, and distinctive design. Our collections include mechanical, automatic, and quartz watches suitable for both collectors and first-time buyers.
How often should a luxury watch be serviced?
Luxury mechanical watches typically require servicing approximately every three to five years, although this may vary depending on the manufacturer. Regular servicing helps ensure the movement remains properly lubricated and functioning accurately.
What is the difference between automatic and quartz watches?
Automatic watches are powered by the movement of the wearer’s wrist, which winds the watch mechanism. Quartz watches use a battery-powered movement and are known for their high accuracy and low maintenance requirements.
Are luxury watches a good investment?
Some luxury watches retain value well and may even appreciate over time, particularly those from respected watchmakers with strong heritage and demand. However, most customers purchase luxury watches primarily for craftsmanship, design, and enjoyment rather than purely as financial investments.
How do you care for a luxury watch?
Luxury watches should be worn and stored carefully. Avoid strong impacts, extreme temperatures, and magnetic fields. Regular servicing and proper storage will help maintain the performance and longevity of the watch.
Can watches be repaired?
Yes. Many watches can be repaired or serviced by professional watch specialists. Repairs may include movement servicing, component replacement, strap adjustments, or restoring water resistance.
Do jewellers buy gold?
Yes. Many jewellers, including Clarindon Jewellers, offer services for customers wishing to sell gold jewellery or precious metal items. The value is typically determined by the weight, purity, and current gold market price.
How is gold price calculated when selling gold?
Gold value is usually calculated based on the weight of the gold, its purity (carat), and the current gold market price. Precious metal prices fluctuate depending on global market conditions.
Is now a good time to sell gold?
Gold prices fluctuate based on economic factors and global markets. Many people choose to sell gold when market prices are strong or when they have jewellery that is no longer worn.
Do jewellers buy silver?
Yes. Many jewellers purchase silver jewellery and precious metal items, with valuations typically based on the silver weight, purity, and current market price.
What is bespoke jewellery?
Bespoke jewellery refers to jewellery that is custom designed and created specifically for a client. This process allows customers to choose gemstones, metals, and design details to create a unique piece.
Can old jewellery be redesigned?
Yes. Many customers choose to remodel or redesign inherited or sentimental jewellery. Existing gemstones and precious metals can often be incorporated into a new design while preserving sentimental value.
How long does jewellery repair take?
Repair times can vary depending on the complexity of the work required. Simple repairs may be completed quickly, while more detailed restoration work may take longer.
Do jewellery valuations expire?
Jewellery valuations do not technically expire, but insurance companies often recommend updating valuations periodically to ensure they reflect current market values.
How often should jewellery be re-valued for insurance?
Many insurers recommend updating jewellery valuations every two to five years, as the value of precious metals and gemstones can change over time.
Do you sell diamond jewellery?
Yes. Clarindon Jewellers offers a wide range of diamond jewellery, including diamond rings, pendants, earrings, and engagement rings. Our specialists can assist customers in understanding diamond quality, including the 4Cs: cut, colour, clarity, and carat weight.
Do you offer engagement rings?
Yes. Clarindon Jewellers offers a selection of diamond engagement rings and gemstone engagement rings, as well as bespoke engagement ring design services. Our specialists can guide you through choosing the ideal diamond, setting, and precious metal.
Do you offer bespoke jewellery design?
Yes. Clarindon Jewellers provides bespoke jewellery design services for customers wishing to create unique jewellery pieces. Our bespoke process allows clients to work with specialists to design engagement rings, remodelling projects, or personalised jewellery pieces.
Can you redesign inherited jewellery?
Yes. Many customers choose to remodel inherited or sentimental jewellery into new designs. Our bespoke jewellery service allows gemstones and precious metals from existing jewellery to be incorporated into new pieces while preserving sentimental value.
Do you provide jewellery repairs?
Yes. Clarindon Jewellers offers professional jewellery repair services, including ring resizing, stone replacement, polishing, clasp repairs, and jewellery restoration. Our repair services help maintain the beauty and durability of fine jewellery.
Do you service luxury watches?
Yes. Clarindon Jewellers offers assistance with watch servicing and repairs for many luxury timepieces. Regular servicing helps maintain accuracy, performance, and longevity of mechanical and automatic watches.
How often should a luxury watch be serviced?
Most luxury watch manufacturers recommend servicing a mechanical watch approximately every three to five years, although this can vary depending on the brand and model. Regular servicing ensures that the movement remains properly lubricated and functioning accurately.
Do you provide jewellery and watch valuations?
Yes. Clarindon Jewellers provides professional jewellery and watch valuations for insurance, probate, estate administration, and personal records. Each item is carefully assessed based on materials, craftsmanship, condition, and current market considerations.
Do you buy gold?
Yes. Clarindon Jewellers offers services for customers wishing to sell gold jewellery and precious metals. Items are assessed according to weight, purity, and current gold market prices.
Do you buy silver?
Yes. Clarindon Jewellers also offers services for customers wishing to sell silver items, including silver jewellery and precious metal pieces.
Do you buy luxury watches?
Yes. Clarindon Jewellers offers a luxury watch buying service where customers can sell watches from respected brands. Watches are assessed based on brand, model, condition, originality, and market demand.
Do you offer watch part exchange?
Yes. Our watch part exchange service allows customers to trade in their existing watch towards the purchase of another luxury timepiece.
Do you offer jewellery cleaning?
Yes. Professional jewellery cleaning can help restore the brilliance of gemstones and remove everyday residue from jewellery. Regular cleaning helps maintain the appearance of fine jewellery.
How should jewellery be stored?
Jewellery should be stored separately in soft-lined compartments or pouches to prevent scratching. Diamonds can scratch softer metals and gemstones, so storing pieces individually helps protect them.
What metals are used in fine jewellery?
Fine jewellery is commonly crafted using gold, platinum, and sterling silver. Gold jewellery may be produced in different purities such as 9ct, 14ct, and 18ct, while platinum is often used for luxury jewellery due to its durability and purity.
What metal is best for engagement rings?
Many customers choose platinum or 18ct gold engagement rings because these metals provide excellent durability and securely hold diamonds or gemstones.
Do you offer UK delivery?
Yes. Clarindon Jewellers provides secure insured delivery across the United Kingdom, with fully tracked services to ensure safe delivery of jewellery and watches.
Do you ship internationally?
Yes. Clarindon Jewellers offers international shipping to many destinations worldwide. Shipping costs and delivery times vary depending on the destination.
What is your returns policy?
Clarindon Jewellers offers a 30-day returns period on most purchases, provided items are returned unworn and in their original condition. Bespoke, personalised, or adjusted items may not be eligible for return unless faulty.
Where is Clarindon Jewellers based?
Clarindon Jewellers operates in Derbyshire in the Midlands, serving customers in Ashbourne, Uttoxeter, Derby, and surrounding areas, as well as customers throughout the UK via our online store.
How can I contact Clarindon Jewellers?
You can contact Clarindon Jewellers using the following details:
Email: sales@theluxurygroup.co.uk
Telephone: 07584 437203
Our team will be happy to assist with enquiries relating to jewellery, watches, orders, repairs, valuations, or bespoke services.
