Privacy Policy

About This Policy

Clarindon Jewellers is a family-run jewellery and luxury watch specialist, committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

Clarindon Jewellers acts as a Data Controller for the purposes of UK GDPR.

Contact Details

If you have any questions regarding this Privacy Policy or how your data is handled, you can contact us at:

Email:
📧 sales@clarindon.co.uk

Telephone:
📞 07584 437203

Data We Collect

Purchases & Transactions

When you purchase goods or services from Clarindon Jewellers, whether online, in store or at an event, we may collect the following information:

  • Title and full name

  • Billing and delivery address

  • Telephone number(s)

  • Email address

  • Details of items or services purchased

  • Purchase dates

  • Payment method used (e.g. card, bank transfer, gift voucher, cryptocurrency)

Payment card details are never stored by Clarindon Jewellers.

This data is processed under the lawful basis that processing is necessary for compliance with a legal obligation, including accounting and tax requirements.

Klarna Payments

If you choose Klarna as a payment method, certain personal data (such as contact and order details) will be shared with Klarna so they can assess eligibility and provide payment options.

Your personal data is handled in accordance with applicable data protection laws and Klarna’s Privacy Policy, available at:
https://www.klarna.com/uk/privacy/

Website Usage Data

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Pages visited

  • Referring website or URL

  • Date and time of visit

This information is collected via our website hosting and analytics providers and is used to ensure site security, performance and functionality.

This processing is carried out under the lawful basis of legitimate interests.

Contacting Us

If you contact us via email, contact forms, telephone or post, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Any other information you choose to provide

This data is used solely to respond to your enquiry or provide requested support.

Marketing Communications

We only send marketing communications where you have given explicit consent.

Marketing communications may include:

  • Product launches

  • Events

  • Promotions and exclusive offers

You may opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.

Data Retention

We retain personal data only for as long as necessary:

  • Sales and transaction data: retained for at least 6 years to meet legal and tax obligations

  • Customer enquiries: retained for up to 6 months after resolution

  • Marketing data: retained until consent is withdrawn

Data Sharing

We do not sell or share your data with third parties except:

  • Where required by law or regulatory authorities

  • With trusted service providers (e.g. couriers, payment processors, IT providers)

  • Where necessary to fulfil your order

All partners are required to comply with UK GDPR standards and only receive the minimum data required.

Security of Your Information

We use appropriate technical and organisational measures to protect your personal data, including:

  • Encryption

  • Secure servers

  • SSL technology

  • Restricted access controls

We verify the identity of individuals requesting access to personal data and only share data with GDPR-compliant partners.

International Data Transfers

Some trusted partners may store or process data outside the UK or EEA. Where this occurs, appropriate safeguards are in place to ensure GDPR-equivalent protection.

Your Rights

You have the following rights under UK GDPR:

Right of Access

You may request a copy of the personal data we hold about you.

Right to Erasure

You may request deletion of your personal data where legally permissible.

Right to Rectification

You may request correction of inaccurate or incomplete data.

Right to Withdraw Consent

You may withdraw consent for marketing at any time.

Right to Data Portability

You may request your data be transferred to another data controller.

Right to Lodge a Complaint

You may lodge a complaint with the Information Commissioner’s Office (ICO) at
https://ico.org.uk

Email Communication Disclaimer

Please note that email communication over the internet is not always secure. If you choose to send sensitive information via email, you do so at your own risk.

Sensitive Personal Data

Clarindon Jewellers does not intentionally collect sensitive personal data such as race, religion, health or sexual orientation. If such information is provided voluntarily, it will be securely deleted where possible.

Children & Young People

We do not knowingly send marketing communications to individuals under the age of 16. Where necessary, parental consent is required.

While young people may be able to make purchases using certain payment methods, we rely on customers to ensure compliance with age requirements and consent obligations.

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on our website.